What is dedicated support?
Dedicated support is the support services offered directly by the Rabeh’s in-house team of ERP experts. These services are provided for users who need a highly responsive support system to address their support issues on priority. The dedicated support services are provided to the users as per the Service Level Agreements between them and Rabeh , which can include telephone, email, and on-site support.
Why should I sign up for DGTERA Support Plans?
Signing up for a Rabeh Support Plan ensures that you have a dedicated team of highly qualified Rabeh ERP experts on standby to attend to any issues you face with your ERP system. Our responsive and proficient technical team will spring into action and work on resolving the issues you face on priority. What’s more, unlike our competitors, we do not charge you by the number of users, but by the number of support hours you pre-order over a 12-month period. More importantly, we provide rigid and reliable time-scales for the responses and fixes you get from our support services.
What is the quality of the support service offered by DGTERA ?
Rabeh’s committed team of ERP experts offer best-in-class support services that are second to none. Rabeh Support Team is made of ERP experts that designed, developed, and continue to maintain Rabeh ERP system. Therefore, they have a thorough knowledge of the entire system and can resolve on an expedited basis any issue or fault you face with your system.
Can I make the payment after I have used the support services?
Unfortunately no. We manage a lean and agile team in order to offer you the best services at the lowest possible prices. In order to maintain a capable team full of talented individuals, we need to hire, train, and maintain the quality of our ERP experts, all of which require significant medium-term investments. We can make such investments only when we have medium-term contracts to fund such investments. That’s is why we require upfront payment from our clients.
What are the highlights of your dedicated support?
Our dedicated support services deliver world-class ERP support services. Our services include:
Priority support based on the severity level of the issue
Direct access to dedicated ERP experts and support from them
Response time guarantees
General and technical assistance with general setup,configuration,usage, troubleshooting, and general questions
Support for ERP system, including for updates, new releases, and multiple versions
Maintenance support for all releases of the system
Consulting assistance for new features, upgrades, patches, bug fixes, and more