DGTERA Call Center
Customer service doesn’t stop at the dining hall, many orders come through calls.
That’s why DGTERA offers a fully integrated call center system that manages all calls and orders from one place. It instantly connects your call center to POS, kitchen, and inventory for faster, seamless operations. Easily log orders, track status, and auto-assign tasks with no delays.
The Results?
Faster service, precise organization, and effortless multi-branch management from one system built for restaurants and cafes.
Our Customers Rate
We are here to support your restaurant.
Elevate your restaurant or café with DGTERA today.
Handle Phone Orders Directly from DGTERA Call Center
Let your team take orders lightning-fast from the first ring.
Customer details and order history pop up instantly on screen.
Staff can log new orders, payment, and delivery effortlessly.
All details auto-send to the kitchen or branch with no delays.
Customers get instant confirmation for a smooth, quick experience.
The Result?
Every call turns into a successful order in seconds.
Sync Calls with POS for Real-Time Updates
DGTERA Call Center syncs with the POS, so everything updates instantly.
New call orders appear immediately in the cashier and kitchen with full details.
In case price or item changes, menus will be updated on the spot for staff and customers. No double entry or manual checks, just perfect harmony.
The Result?
Operational errors are reduced, and efficiency increases across all branches
Keep your Customers Updated with Live Menus During Calls
Always inform customers of the latest items and offers on the line. DGTERA pulls menus directly from the central system and updates them instantly for every call center agent, so if prices change or new items are added, they appear immediately.
This ensures accurate info and a more professional, organized ordering experience. After the call, send confirmations or special offers from the same system.
The Result?
Every conversation becomes a sales opportunity, with menus always up to date and service ready at any time.
Simplify Order Processing and Reduce Waiting Times
In big restaurants, time is the key to customer satisfaction. With DGTERA Call Center, orders move from call to execution faster than ever. The system reduces steps, auto-converts them to kitchen or delivery commands, without manual entry or department coordination needed. Everything flows automatically from the first ring to the final bill. This speed eases team pressure and gives customers a smooth, organized experience.
The Result?
Faster service, happier clients, and super-efficient call management.
We are here to support your restaurant.
Elevate your restaurant or café with DGTERA today.
Distribute Calls to Staff Efficiently
With DGTERA Call Center, chaos and overlaps in calls disappear completely. The system auto-assigns calls to available agents by role or department, letting you prioritize responses based on order type or wait time. Every call is logged with full customer data and details, making performance tracking and service quality measurement precise. Even during peak hours, it handles all incoming calls without delay.
DGTERA Call Center smart routing makes call center management more professional and smooth.
Track Orders from Call to Delivery
Tracking doesn’t end at order logging with DGTERA Call Center, you can follow every order’s status from call to delivery. See if it’s prepping, on the way, or delivered. Customers get real-time updates, building trust and cutting repeat calls. From one dashboard, staff views everything clearly. In short, DGTERA Call Center gives full visibility until it reaches the customer.
Discover DGTERA customer reviews.
See how our solutions boost efficiency and cut costs for restaurants and cafes.
Thanks a lot, DGTERAteam, for your excellent service. Everything is perfect, a million thanks.
Excellent service. Keep our operations simple and fast.
Honestly, super quick response and excellent service. From experience, more than once there was an app issue, but as soon as I reported it, it was fixed the same day. Best wishes to everyone and always to better things, Insha'Allah.
